Full Job Description

No calls regarding this position, please send email and you will be followed up with if we are interested in moving forward.

Keola La’I AOAO is looking for an Operations Manager to help in these key areas:

• Administrative Support
• Employee Development
• Training
• Quality Control
• Leadership
• Customer Service

This position comes with full-benefits and an initial salary of $52,000 annually.

This is the ideal position for those interested in becoming a Resident Manager/General Manager in the future.

The best fit for this role is someone who is flexible, collaborative, dependable, and customer-service oriented. This person should have a strong ability to lead others and to accomplish objectives autonomously.

This role’s focus during the first 6 months will be to learn the administrative duties, responsibilities, and tasks of the Assistant Manager in order to provide back-up coverage.

It will then further develop to include the duties found below.

JOB DUTIES INCLUDE:

• Create and develop internal procedures, policies, memos, and other related documents as a part of employee training program.
• Use developed procedures to create training programs within existing Trainual platform.
• Collaborate with management on the development and implementation of internal procedures, building policies, training materials, etc.
• Promote effective and positive communication amongst staff.
• Monitor employee progress and keep team members motivated and engaged.
• Assist in the mediation of discrepancies between team members.
• Assist with hiring of new personnel.
• Conduct the onboarding and training of new hires.
• Ensure understanding of building procedures and consistent application.
• Administer regular testing of staff.
• Work one-on-one with team members to improve overall performance.
• Coach team members with poor performance and administer progressive disciplinary action as necessary.
• Track attendance and tardiness of all team members.
• Maintain an ongoing log of employee training and testing.
• Develop systems to ensure that all employees are performing job responsibilities according to training.
• Ensure that all safety, security, and service policies, procedures, and guidelines are being met.
• Ensure an optimal level of customer service is provided consistently.
• Regular evaluate employee performance; provide written evaluations to management.
• Organize periodic team meetings as needed to discuss policy changes or other important topics that arise.

QUALIFICATIONS:

• Must have a high school diploma or GED.
• Must be able to use computer software programs such as Microsoft Excel, Word, and Outlook and be able to learn the company’s computer applications.
• Must be able to communicate to team members in a way that is clear, effective, and directive.
• Must have strong business writing skills.
• Must have strong leadership skills and the ability to coach and develop others.
• Must be able to both self-motivate and collaborate efficiently with team members.
• Must be able to make quick decisions in stressful situations.
• Must be able to multi-task and prioritize.
• Must have excellent time management and organizational skills.